CLIENT SERVICE CONTRACT

2451 Cumberland Parkway l Suite 3491 l Atlanta, GA l 30339 Phone: 770-431-0088 CLIENT SERVICE CONTRACT page 1 of 2

This Contract states the terms by which you (the undersigned) are hiring Distinctive Petsitting Inc., a Georgia corporation, to provide petsitting services. References to “DPI” refer to Distinctive Petsitting Inc. References to “Client” refer to you, the undersigned Client. References to “your pet” shall be each and every pet referenced in the CLIENT INTAKE INFORMATION FORM. The term “Pet Sitter” means the individual shall care for client’s pets. A Pet Sitter may be any of the following: a DPI Employee; an Independent Contractor to DPI; or a corporate officer of DPI. Now in consideration of the covenants and Agreements stated below, the adequacy and receipt of which is hereby expressly acknowledged by all parties, DPI and client agree as follows:

1. SCOPE OF SERVICES

1.1 DPI shall provide pet care services as described in the CLIENT INTAKE INFORMATION FORM, which is attached to this contract and is incorporated into this
contract by reference.

1.2. This contract can only be amended by a written amendment, signed by both client and DPI except as follows:
1.2.1 Client and DPI may verbally agree to change the scope of services set out in the CLIENT INTAKE INFORMATION FORM provided that DPI shall be entitled to a reasonable increase in fees for increased duties, even if that increase in fees is not specifically discussed with client, DPI and client may mutually, verbally agree, in the future, for DPI to again provide petsitting services. The terms of this contract shall apply to such services, subject to verbal contract as to fees.

1.2.2 Client and DPI may verbally agree to an increase in rates.

1.3. Client is responsible for providing all pet-related supplies including, but not limited to: Pet food; leashes; pet medication; kitty litter; and debris bags.

1.4. Pet Sitters are authorized to adjust thermostats and temperature controls in the client’s home within a reasonable, comfortable range. ( 66° - 80°)
If the house temperature is outside this range, a Pet Sitter will adjust the thermostat to ensure the health and comfort of the pets in their care.

1.5. Pet Sitters are authorized to seek emergency veterinary care and to approve medical treatment (including euthanasia) as recommended by a veterinarian. In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to closest veterinarian or Animal Emergency Clinic. Client understands and agrees attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care that the veterinarian deems necessary for pet's health, safety, and survival. Client agrees to reimburse Distinctive Petsitting for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $50.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter, other animal, or person be bitten or otherwise exposed to any disease or ailment received from Client's animal, which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.

1.6 DPI RESERVES THE RIGHT TO TERMINATE THIS CONTRACT AT ANY TIME IF THE PET SITTER OR DPI DETERMINES, IN EITHER’S SOLE DISCRETION, THAT ANY OF THE CLIENT’S PETS ARE BEING KEPT IN CRUEL CONDITIONS OR IN CONDITIONS WHICH THREATEN THE PETS’ HEALTH (INCLUDING BUT NOT LIMITED TO UNHEALTHY EXPOSURE TO HEAT OR COLD).

1.7 This contract is effective once both parties have signed this Contract. Not withstanding any other terms in this Contract, all verbal agreements referencing this Contract shall terminate not later than four years after this contract is effective.

2. ENTRANCE / ACCESS / LOCKSMITH POLICY

2.1 Client agrees to issue two sets of usable keys to a Pet Sitter when client signs this contract. Client agrees to keep both sets of keys on file with DPI.
DPI is not responsible for delays or other problems caused by client’s failure to issue two sets of usable keys to DPI or its Pet Sitters.

2.2 Client agrees to provide adequate and easy access to codes, parking decals, badges, gate fobs, and any other item of any sort which is needed or will assist in parking at your home and gaining entrance to your home.

2.3 Client authorizes Pet Sitter to employ a locksmith in the event Pet Sitter is unable to enter client’s home for scheduled pet care or home care services.

2.4 DPI retains the right, in its sole discretion, to unilaterally terminate this contract if a Pet Sitter determines, in her sole discretion, that the access obstacles are too great for any reason including, but not limited to: absence of keys; keys which do not work; failed access codes; improper parking decals, and incorrect/deficient information from client.

3. INDEMNITY

3.1 Client indemnifies and holds harmless: DPI, DPI’s officers, employees, independent contractors, and agents for any damages including, without limitation: personal injury, damage to inanimate property and damage to pets arising under, or in any way related to, this contract. Due to the extreme unpredictability of animals, Distinctive Petsitting and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating, or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Distinctive Petsitting and Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

3.2 The broad indemnification in 3.1 above includes, but is not limited to Indemnification from:
3.2.1 Any damage caused by a locksmith;
3.2.2 Injury or death caused to client’s pet by medical treatment authorized by a Pet Sitter, including but not limited to, euthanasia;
3.2.3 All damages caused by client’s pet to anyone or anything;
3.2.4 All damages to client’s delivered goods, newspapers and mail;
3.2.5 All damages caused by bringing client’s delivered goods, newspapers, and mail into client’s house;
3.2.6 All damages caused by Pet Sitter’s inability to fulfill this contract because of inclement weather, natural disaster or other intervening cause beyond Pet Sitters control;
3.2.7 All damages caused by client’s failure to provide necessary pet-related supplies;
3.2.8 All damages related to client’s failure to provide adequate access under 2.1 and 2.2 above.
3.2.9 All damages related to decisions made to provide sufficient supplies to pets;
3.2.10 Any damage to pets including but not limited to, injury or death for any reason whatsoever;
3.2.11 Client Indemnifies and will hold DPI harmless for key return once his/her keys have been released through one of the below stated methods.
3.2.12 Clients’ failure to provide keys, access codes, passes or any other instruments necessary to park or gain entry to home.

3.3 Client agrees that DPI’s business is pet care. Instructions in the CLIENT INTAKE INFORMATION FORM for minor housekeeping, plant care, waste removal, newspaper and mail retrieval are a courtesy by DPI and not legally binding on DPI. Requested plant care and minor housekeeping may be left incomplete if client’s Pet Sitter, in Pet Sitter’s sole discretion, decides that all of the allotted time must be spent on pet care.

4. KEY RETURN POLICY
4.1 DPI Pet Sitters do not leave keys in/outside client’s homes or with other parties outside of this Contract. Client agrees to retrieve his/her keys in one of the following 3 ways:
4.1.1 Client may make a scheduled appointment with DPI to pick up his/her keys at the DPI office location in exchange for a signed DPI KEY RELEASE CONTRACT.
4.1.2 Client may direct his/her keys to be sent regular mail to client after signing our DPI KEY RELEASE CONTRACT and remitting a $18 fee for shipping/handling.
4.1.3 Clients may schedule the personal delivery of his/her keys in exchange for a signed DPI KEY RELEASE CONTRACT. The exchange will occur by appointment in person with a minimum delivery fee of $25.00 paid by Client and a signed DPI KEY RELEASE CONTRACT on or before delivery of keys.

2451 Cumberland Parkway l Suite 3491 l Atlanta, GA l 30339 Phone: 770-431-0088 CLIENT SERVICE CONTRACT page 2 of 2

5. AFFIRMATION THAT PET IS NOT DANGEROUS

5.1 Client affirms that none of his/her pets has ever acted in an aggressive manner or otherwise ever shown behavior to be in anyway dangerous.

5.2 DPI RESERVES THE RIGHT TO TERMINATE THIS CONTRACT AT ANY TIME IF DPI AND /OR PET SITTER, IN ITS/HIS/HER SOLE DISCRETION DETERMINES THAT CLIENT’S PET POSES A DANGER TO THE HEALTH OR SAFETY OF PET SITTER OR ANYONE ELSE. IF THESE CONCERNS PROHIBIT PET SITTER FROM CARING FOR PET, CLIENT AUTHORIZES DPI TO PLACE PET IN A KENNEL OR VETERINARY FACILITY OR ISOLATE PET IN A CONFINED AREA OF THE HOME.

5.3 Client certifies that none of the pets have infectious diseases or skin conditions that can be transmitted to humans or other pets. Client certifies that all pets that
can be vaccinated are vaccinated.

6. MISCELLANEOUS TERMS AND CONDITIONS

6.1 This Contract constitutes the entire contract between the parties and supersedes any previous contracts between client and (1) Lisa Howard T/A Distinctive Petsitting or (2) Distinctive Petsitting Inc.

6.2 This Contract shall be construed in accordance with and governed by the laws of the State of Georgia.

6.3 Client authorizes Distinctive Petsitting Pet Sitters to take photos of Client's pet for their client profile. Client agrees that all photos taken are the property of Distinctive
Petsitting, Inc. Pet photos may or may not be published on the Distinctive Petsitting website.

6.4 Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Distinctive Petsitting and Pet Sitters will be held harmless for consequences related to such decisions.

6.5 Unless the context otherwise requires, whenever used in this Contract, the singular shall include the plural, the plural shall include the singular and the masculine gender shall include the neuter and feminine gender, and vice versa.

6.6 The Contractor shall have no authority to bind DPI by any promise or representation in any manner unless previously authorized by DPI in writing.

6.7 This Contract shall be binding upon and inure to the benefit of the parties hereto and any of DPI’s successors, legal representatives, and assigns. Client may not assign this contract without DPI’s prior written consent.

6.8 The failure of either party in any instance to insist upon a strict performance of the terms of this contract or to exercise any option herein shall not be construed as a waiver or relinquishment for the future of such term or option, but that the same shall continue in full force and effect.

6.9 In the event that any provisions of this Contract shall be deemed invalid, such invalidity shall not affect any remaining clauses, phrases, or sections of this contract.

6.10 The descriptive headings of several sections and paragraphs of this contract are inserted for convenience only and do not constitute a part of the contract.


7. SERVICE FEES AND COSTS

7.1 Client agrees DPI retains the right to make a copy of Client’s keys, if Client fails to provide Pet Sitter with TWO sets of usable keys. Client agrees to pay a fee of $30.00 for duplication, time, and travel costs.

7.2 Client agrees to pay all costs and/or reimburse DPI and Pet Sitter for all costs reasonably arising under this contract including, but not limited to, veterinary bills, medication, supplies, and veterinary facility/kennel charges. Client agrees that Pet Sitter may replace, (and shall be reimbursed for) pet related items (including but not limited to pet food; and pet food bowls) if Pet Sitter in his/her sole discretion thinks that such replacement is necessary.

7.3 Client agrees to contact his/her Pet Sitter or the DPI office upon returning home. Twenty-four hours after the scheduled return of Client, if no contact is made, we will attempt to contact Client and, if necessary, a DPI Pet Sitter will return to care for client’s pet(s). Client agrees additional visits will incur additional costs and fees. Client agrees to reimburse DPI for all such costs and expenditures even if incurred solely because of client’s failure to call DPI.

7.4 New or unscheduled visits requested with less than 36 hours’ notice are considered emergency visits. An emergency charge of the normal fee under this Contract plus twenty dollars per visit will be charged to Client for any emergency visits made and payment is due upon receipt of services.

7.5 Client agrees to pay for all costs and reimburse DPI for all such expenditures and charges incurred from towing, removal of vehicles, fines, fees, and damages due to towing or locksmith fees should access be denied or automobiles removed from client’s location due to lack of information, passes and/or any other instruments necessary to provide pet care services.

8. PAYMENT

8.1 Client agrees full payment is due when this contract is signed.
8.2 If after client’s departure, additional visits are required, DPI will notify client and/or invoice client for remaining balance.
8.3 If client and DPI agree to further services in the future under this contract then DPI may decide, in its sole discretion, either to demand payment before any further services are rendered or may invoice client for those services. Client guarantees payment at current, specified rates for all services provided.
8.4 ALL INVOICES ARE DUE WITHIN 5 DAYS OF THE DATE ON THE INVOICE. CLIENT SHALL BE RESPONSIBLE FOR ALL COLLECTION COSTS INCURRED BY DPI INCLUDING COURT COSTS AND REASONABLE ATTORNEY FEES. INTEREST SHALL ACCRUE ON ANY PAST DUE BALANCE AT THE RATE OF TWELVE PERCENT (12%) PER ANNUM. ADDITIONALLY, THERE WILL BE A THIRTY- FIVE DOLLAR ($35.00) CHARGE ON ANY DISHONORED CHECKS OR LATE PAYMENTS.
8.5 All information on the attached CLIENT INTAKE INFORMATION FORM is accurate. Client understands DPI enters into this contract relying upon the accuracy of the Client Intake information form.
8.6 I have read, understood, and I agree to abide by the terms and conditions described on this Client Service Contract and Intake Form dated ____________________20____

Client Printed Name:

Client Signature:

Client Address______________________________________________________ Unit Number _________ City: ____________________ GA Zip:______________





POLICIES
Distinctive Pet Sitting Policies


Schedule Service Appointments Through Our Client Portal: https://distinctivepetsitting.petssl.com

Scheduling service through the DPI portal is essential for maintaining accuracy and for the safety of your pet family. DPI business liability insurance policies REQUIRE service to be scheduled through the DPI office communications. Our credentialed pet sitters are not equipped, prepared, or permitted to schedule pet care appointments or facilitate schedule changes.
Email the Distinctive Petsitting office if you have any difficulty logging into the CLIENT PORTAL on our website. Staff@DistinctivePetsitting.com

Gratuities
Gratuities for your pet sitter are not expected but certainly appreciated for excellent service. Cash, VENMO, personal checks, and VISA/MasterCard gift cards are the most popular and deeply appreciated gratuities. It feels good to be appreciated and gratuities are certainly the best method to show your appreciation for services done well.

Payment
A credit card on file is required for service reservations and to secure a confirmed credentialed pet sitter.
Service payments to Distinctive Petsitting are due at the time of scheduling service. Payment instruments of cash, check, or credit card are accepted. A $25.00 late payment fee will be charged for tardy service payments provided by client after the first service date.

Deposits for Overnight and Holiday Service Periods
Overnight and Holiday service periods require a 50% non-refundable deposit of the total service fee at the time-of-service schedule booking. The remaining service fee balance is due three weeks (21 days) prior to the first service date of the service period.

Appointment Changes
Service cancellations and appointment changes should be emailed to the DPI office. Staff@DistinctivePetsitting.com
The client portal will allow you to cancel appointments and it is always best to email Staff@DistinctivePetsitting.com for any changes or communications.
Our credentialed pet sitters are not equipped to cancel appointments or facilitate schedule changes.

There is a no refund policy for cancelled services.

Service Cancellation
A twelve-day notice of cancellation is required prior to the start date of the service period that is to be cancelled.
DPI may, in its reasonable discretion and in consideration of the circumstances of the cancellation, issue a service credit in the amount of twenty-five percent to seventy-five percent of the total funds collected for the cancelled service period. The service credit may be applied to future scheduled pet sitting appointments within twelve-months of the original service period.

Unpredictable Animal Behavior
Due to the extreme unpredictability of animals, Distinctive Petsitting and our Pet Sitters cannot be held responsible for a pet's refusal to take medication, escaping from the fenced yard, or unusual mishaps. Distinctive Petsitting reserves the right to terminate the client service agreement at any time before or during its term if the Pet Sitter determines that the Client's pet poses a danger to the health or safety of pet sitter or others.

Pet Care Appointments
Pet care appointment visit times are approximate and subject to change based on the needs of all pets under the Pet Sitter's care. The Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency, inclement weather, or natural disaster.

Shared Responsibilities with Third Parties
We do not like sharing duties with other persons that are not insured contractors with Distinctive Petsitting Inc. DPI will not be held responsible for problems arising with your pets or home when someone we do not insure or know is involved. Please keep this in mind if you decide to share duties or allow other people in your home during our visit schedule. We must also be told their information and their times of arrival to not alarm our pet sitters. NOTE: If client has provided access to the home or property to uninsured third parties when DISTINCTIVE PETSITTING has been contracted, this action can/will limit or nullify DISTINCTIVE PETSITTING's liability.